Competition Between Physical Stores and Online Stores

Last updated 23 July 2020
Competition Between Physical Stores and Online Stores

Online Stores Strategies

Consumers have begun to change the way they buy what they need in favor of online retailers, rather than real stores. The increased availability of mobile devices and e-commerce platforms means that it is easier than ever to buy and sell products online, making it difficult for physical stores to remain competitive.

Also read: How to Create Your Own Online Store

The Future of Physical Stores

The future of physical stores is not as bad as it may seem. It is true that online stores have many great advantages, including the availability of free shipping, low prices, and the presence of faster ways to find products, but there are still some advantages that physical stores have and which electronic stores may not be able to obtain , Including personal assistance, not to mention the ability to check and try out products.

  Things Customers Expect from Online Stores

Also read: How to Attract New Customers to Your Online Store

There are some strategies that physical stores can focus on to compete with online stores, including:

Tracking Customer Data via Mobile Phones

One of the biggest advantages of electronic stores is their ability to easily collect customer data. But now, thanks to some mobile applications, physical stores can also track and collect data of customers walking in their stores. This helps to understand the needs of customers and, therefore, to know how to satisfy them.

Also read: Learn About the Most Popular E-Commerce Platforms

Facilitating the Shopping Process

Physical stores can create a website or an application on the phone to facilitate the shopping process, so that the customer can see the map of the store on the phone and find a place he wants to buy instead of searching for products for a long time at the store, or they can buy the product over the phone and then go to the store to pick it.

  When is it Smart to Buy a Website?

Also read: Tips to Get Started in E-Commerce

Improving Customer Service

The biggest advantage of physical stores is having employees that the customer can talk to face to face. Some customers can be uncomfortable about buying what they want online because they prefer to interact with and consult real people before buying. Stores can focus on providing the best service to their customers by training their employees to treat customers well.

Also read: How to Show Your Gratitude to Your Customers

اقراء المقالة باللغة اخرى : العربية

Was the article helpful?

Yes No
×

Sorry for that!

×

Wonderful !

1986 Views
هل تنقصك معلومة في المقالة ؟ يشرفنا الرد عليك

Leave a Reply

Your email address will not be published.